You can request a full refund within 30 days of your purchase, for any reason.
If you did not pass your exam, you can request a refund after that window under the Pass Guarantee.
Refunds within 30 days
You have 30 days from the date of purchase to request a refund. You do not need to give a reason.
- We refund the full amount you paid.
- There are no processing fees and no deductions for time already used.
- Refunds are returned to your original payment method.
Pass Guarantee refunds
If you do not pass your exam, we refund your purchase in full. We do not ask for a score report.
The Pass Guarantee covers anyone who bought Prepia on prepia.com and did not pass the exam they bought it for. There is no minimum plan length and no minimum amount of study.
The Pass Guarantee is not limited to the 30-day window, because exam dates are often scheduled after it.
How to request a refund
Email [email protected] from the address you used to buy, or use the contact form. Refunds are returned to your original payment method.
- The email address you used to buy.
- The exam or bundle your purchase covers.
Purchases made in the mobile apps
Bought in our iPhone or Android app? Apple and Google process those refunds. Email [email protected] and we’ll request the refund with you, but the final decision is theirs.
Your access after a refund
Premium access ends when the refund is issued. Your account and study progress are kept, so you can buy again later and continue where you left off.